Support
Need a hand? We're here to help with setup, pairing, routines, and memberships.
Ideas welcome
Got an idea for a break activity, a routine, or something that would help your kid? We'd love to hear it.
To help us help you, include your device models (for example, “parent iPhone 15, child iPad 10th gen”), your iOS version, and what you expected to happen.
Quick fixes
Breaks or bedtime aren't starting on the child's device
- On the child's device, make sure Screen Time access was approved for Halftime Buddy, and that notifications are allowed.
- In the parent app, open the device and use Verify connection or Test this device's connection.
- Check that you selected at least one app or category to pause.
The parent dashboard says it's waiting for a device
- Open Halftime Buddy on the child's device so it can check in. iOS controls background delivery, so a sleeping or offline device may take a moment.
- Make sure both devices are online. Nearby devices can also sync over the same Wi-Fi network.
Pairing
- Pairing codes expire after 10 minutes and work only once. Start a new code on the child's device if needed, or enter the six-digit code instead of scanning.
Membership and billing
- Use Restore Purchases in Settings if your membership doesn't show up.
- Invited guardians don't need to buy a separate membership; access comes from the family owner.
- To cancel, go to your Apple Account subscriptions. Deleting the app doesn't cancel it.
Deleting your data
You can remove devices, remove guardians, or delete your account in the app's account settings. See the Privacy Policy for details, or email us and we'll help.